The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.
The learning outcomes are intended to bring a candidate from ITIL content knowledge to ITIL content application and integration knowledge, and provide skills that can be used in the workplace in a tangible way. Testing and validation of knowledge take place at Bloom’s taxonomy level 4 (analysing) and level 5 (evaluating), reflecting the focus on integration when compared with the ITIL intermediate qualifications.
While MALC encompasses the broadest perspectives of service management skills, for example those related to project management and application design, it is not intended to teach these practices, rather to refer to them as contexts for ITIL application. A high-level understanding of these is still expected.
This qualification focuses on strategizing, planning, using and measuring ITIL practices in an integrated functioning model:
The qualification prepares candidates to work in established service management roles, as well as to implement and improve service management practices. The target group for the MALC qualification includes, but is not limited to:
Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. 15 credits can be obtained from ITIL Intermediate qualifications. Some credits from earlier ITIL qualifications and complementary qualifications can also count towards 15 credits.Holders of ITIL Expert Certificate in IT Service Management are also eligible. Documentary evidence of all credits must be presented by candidates for the MALC qualification.
In addition to the prerequisite entry criteria, in order to be eligible for the MALC examination candidates must have fulfilled the following requirements:Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution.
It is also recommended that candidates should complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge, for example the terms within the terminology list at the end of this and anywhere in the foundation syllabus, and by reviewing the syllabus and the ITIL core publications in preparation for the examination.
All learning units are at Bloom’s level 5. Examination questions will be at Bloom’s level 4 and Bloom’s level 5.
Learning unit MALC01: Key concepts of the service lifecycle
Learning unit MALC03: Integrating service management processes across the service lifecycle
Learning unit MALC02: Communication and stakeholder management
Learning unit MALC04: Managing services across the service lifecycle
Learning unit MALC05: Governance and organization
Learning unit MALC06: Measurement
Learning unit MALC07: Implementing and improving service management capability
Ten (10) multiple choice, gradient-scored questions based upon a single casestudy, issued in advance, with additional short scenarios to provide additionalcontext for each question.Each question will have four possible answer options, one of which is worth fivemarks, one which is worth three marks, one which is worth one mark, and onewhich is a distracter and achieves zero marks.
Candidates completing an exam in a language that is not their mother tonguehave a maximum of 150 minutes to complete the exam and are allowed the useof a dictionary.
Two (2) credits from ITIL Foundation certificate plus a minimum of 15 creditsfrom Intermediate certificates (or other appropriate ITIL qualification – seePrerequisite Entry Criteria on p4) Completion of an accredited course from an ITIL Accredited TrainingOrganisation (ATO)
Duration : Maximum 120 minutes for all candidates in their respective language